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Select your profile “XYZ” and select the Radio button “ Always use this profile” (for using a single profile), then click apply and ok. Delete default profile “ Outlook” and Select radio button “ Promote for a Profile to be Used” (for multiple profiles), then click apply and ok button.Ĥ. Go to Mail in Control Panel> (click on) Mail.Ĥ.If any of the boxes on the Compatibility tab are checked, uncheck them, then click Apply > OK.Right-click the Outlook.exe file, choose Properties, and then choose the Compatibility tab.For Outlook 2010, you can find this file in C:\Program Files\Microsoft Office\Office 14\ or C:\Program Files (x86)\Microsoft Office\Office 14\.For Outlook 2013, you can find this file in C:\Program Files\Microsoft Office\Office 15\ or C:\Program Files (x86)\Microsoft Office\Office 15\.Find the Outlook.exe file on your computer.It may give you a few additional messages the first time, but your mail will come up when you click through them. All the tasks should get checkmarks, and then you can close the repair and alert windows.If it fails the first time, then hit Retry.